Preparing Xiaohongshu content: help

Check that Xiaohongshu is installed. If you are in WeChat, open the page in the system browser. If it still fails, copy the text and save the original images for manual publishing. Include device, OS, app and browser versions in your report.

A successful response means the handoff was created, not that Xiaohongshu published a post. This is not an official Xiaohongshu API. The publisher must open the link, review the draft and confirm publication on their phone. An editor launch is only an attempt; receipt and publication feedback are self-reported.

A computer or phone can prepare content on the web and create a link and QR code. Scan on your phone, open the Xiaohongshu editor and review the content before confirming publication. Safari on iPhone and a system browser on Android are suggested; install Xiaohongshu first and check your device and app versions.

The handoff page asks you to switch from embedded browsers such as WeChat to a system browser. Use the browser option in the top-right menu, or copy the link into Safari on iPhone or the Android system browser, then tap the editor button yourself. Repeated taps do not bypass browser restrictions.

Open the original image and scroll; use the page’s retry action if loading fails. Hosted uploads accept PNG, JPEG and static WebP, up to 10 MB each and 1–18 images per handoff. Video is not supported. Check expiry. Your own HTTPS image URLs must remain accessible; the service does not fetch or rehost them. Check order and cropping again inside Xiaohongshu.

The same account, key and content reuse the existing handoff without another charge. A new key creates a new note. Keep the original key after a timeout or unknown result.

The creator records receipt in the workspace based on the publisher’s feedback. It is not platform verification or proof of publication.

Hosted images last up to seven days from upload. Handoffs expire at the earlier of seven days after creation or their hosted assets. Check the actual expiry; creators can revoke earlier.

Check and refresh the order status in the workspace. If money was deducted but the order is unchanged, submit the order number and payment time in a support ticket rather than paying again.

Purchased credits do not expire; bonus credits follow their grant rules. If credits are insufficient, new creation requests are rejected without automatic overdrafts or overage bills. Credit validity does not extend image or link expiry.

Anyone holding the link can view the draft, and image links can also be accessed by their holders. Share only with the intended publisher. Revocation blocks new pickup requests, but does not erase downloaded, copied or published content or refund the creation credit.

Submit a support ticket with the order number and reason. The original order, payment and credit usage are reviewed manually. A request or pending status does not mean funds have arrived; check the order and original payment channel. See the terms for details.

Contact support to confirm invoice arrangements. A payment record or successful payment does not mean an invoice has been issued. Invoice type, eligibility and timing require confirmation.